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Frequently Asked Questions

Get Your Questions Answered - All You Need to Know About Social Media Marketing Pro.

There are several ways to access your leads:

- CRM Dashboard: All leads are automatically populated into our advanced CRM platform, where you can view and manage them in real time.

- Call Tracking (if purchased): Any phone calls generated from your ads will also appear as leads in the dashboard.

-ClickFunnels Funnel (if used): All form submissions will auto-populate as leads in your dashboard.

​​- Email Notifications (if relevant): If we build a custom funnel, you’ll receive an email notification each time a lead form is submitted.

Yes, absolutely. You retain full ownership and access to your ad accounts at all times, giving you the ability to view and monitor the campaigns as we manage them.

After you purchase a service, you’ll receive detailed onboarding instructions that walk you through giving us access to your Facebook, Google, or other ad accounts. This step-by-step guide makes the process quick and simple.

Our onboarding is fully automated and digital, ensuring a smooth start to your service. Once you sign the agreement, you’ll receive a welcome email with prompts to complete all essential setup details. This efficient, step-by-step process lets us gather the information we need to begin working on your campaigns right away.

You’ll be assigned a dedicated account manager who will serve as your primary point of contact for all questions, updates, and feedback. We also provide 24/7 support via email at support@socialmediamarketing-pro.us so you’re never left in the dark.

All ad spend payments are handled directly by you (the client). We’ll recommend a starting budget based on your goals, and you’ll pay the advertising platforms (such as Facebook, Instagram, Google, or YouTube) directly. This approach gives you full transparency and control over your ad spend.

- Typical Build-Out Period: We generally require 5–7 business days to complete your campaigns once all required assets (images, videos, etc.) are provided.

​​- Initial Setup: If your project is more complex, we may need 7–14 days in total to finalize all the details.

Absolutely. We provide:

- Weekly Optimization Breakdowns: Sent via email through our communications platform, detailing performance highlights.

- 24/7 Dashboard Access: Log in any time to review live metrics and campaign data.

​​- Additional Data: If you need more in-depth reporting, you can also view metrics directly in your ad accounts.

Once a campaign is live, our system collects real-time data to make dynamic optimizations:

- Bid Adjustments: Automatically shifts bids throughout the day to get the best results for the lowest cost.

-Budget Allocation: Reallocates spend toward the highest-performing campaigns, ad sets, or ads.

​​- Day/Hour Optimization: Optimizes your campaign based on best-performing days of the week and hours of the day, continuously refining to reduce your cost per lead over time.

This is a monthly subscription service, automatically billed every 30 days from the initial date of purchase.

- Ad Spend: Billed directly from your ad accounts on Facebook, Google, etc.

​- Subscription Modifications: You may modify or cancel your subscription, or add/remove services at any time by contacting our Billing Department.

Yes! We have a range of case studies showcasing successful campaigns and growth stories across various industries. You can explore these on our website’s case studies page.

We understand the importance of language and cultural nuances. Our team leverages built-in translation functions on social media platforms (like Facebook and Instagram) and offers custom solutions—such as carousel posts—displaying content in both English and the target language. We’re committed to helping you connect authentically with your audience, wherever they are.

While results vary by project scope and goals, here’s a general timeline:

- Campaign Build-Out: 5–7 business days (sometimes up to 14 days if more complex).

- Early Results: Many clients begin seeing leads or conversions within 30–45 days.

- Measurable Traction: Significant performance milestones often occur by 90 days.

- Web Design & SEO Projects: May take up to 30 days (or longer) depending on the project scope.

​​Our aim is to position you for both immediate and sustainable growth.